9/25/2023 0 Comments Froq 3 reviews![]() I guess we are expecting too much from a $12k tub. Maybe Bullfrog should work on improving the quality of their hot tub construction. Construction of the tub is just as important as the design. However, there is more to a tub than the design. Their design seemed like a good one to minimize the chance for leaks. ![]() We settled on Bullfrog for this very reason - leaks. When we decided to purchase a hot tub (this is our first), we did a ton of research. They intentionally keep their customers from contacting them when problems arise and will not stand behind their products. I would recommend staying away from Bullfrog. If Bullfrog spas are so great and truly worth the expensive price tag then why is their service shop backed up for months with repairs? This is a company that sells to unknowing consumers and when the product turns out to be defective there is no one to turn to. Why not support your customers? Now we are sitting with a leaking tub, leaking lid and no one to service it. They certainly made money on a $1600 spa lid which turned out to be a defective product. On the contrary, I merely want them to stand behind the product they sold. When I filed a complaint via the Montana Justice Department complaint division, the Bullfrog Store owner claimed I was an "entitled, undesirable customer who was only trying to get something for free from them". I tried numerous times to speak with the owner about the issues we were experiencing with the spa and he would not return my calls. The customer service has been insulting and demeaning. I have tried repeatedly to have another spa repair business to come fix the leak but no one will touch a Bullfrog Spa because they are "extremely problematic to work on". It didn't make sense to me to have the tub repaired, redelivered, filled and then drained for use of a couple of weeks. ![]() When I contacted Bullfrog in Missoula to repair the unit they would have to take the tub to their shop ($500 plus shop time), but they were 2 months out for pick up and over 2 months out to service the unit. Even after covering the spa lid with 2 tarps to protect it from the weather the lid leaked enough that water accumulated in the spa and created an internal plumbing leak when I went to fill it the following spring. I began to leave Montana for the winter and winterized the spa according to the manufacturers instructions. ![]()
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